
This policy governs the development, deployment, and use of Artificial Intelligence (AI) systems within our organization. It applies to all employees, contractors, and partners involved in AI-related activities. The policy aims to ensure responsible, ethical, and effective use of AI technologies across all our operations.
Mediacorpʼs Principle on AI Use
Approved Use Cases
The following represent approved use cases for AI within our organization:
- Customer Service Enhancement AI-powered chatbots and virtual assistants to improve customer interaction and support.
- Data Analysis and Insights Machine learning algorithms to analyze large datasets and generate actionable business insights.
- Process Automation AI systems to automate routine tasks and workflows, improving efficiency and reducing errors.
- Predictive Maintenance AI models to predict equipment failures and optimize maintenance schedules.
- Personalization AI-driven recommendation systems to enhance user experience in our products and services.
Any new use cases not listed here must undergo a thorough review and approval process before implementation, ensuring alignment with our AI principles and organizational values.
By adhering to these principles and focusing on approved use cases, we aim to harness the benefits of AI while maintaining ethical standards and minimizing potential risks.